Safaricom Official Customer Care contact numbers: Mobile phone Support, online chat

Safaricom Official Customer Care contact numbers: Mobile phone Support, online chat

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Elvis Nyakangi

Safaricom has the best customer care service in Kenya. Below you will find email, office, location, telephone and mobile phone contact numbers for support. With these helplines, you may inquire about mpesa, data bundles, mshwari loan, your airtime, business partnership, paybill number, simcard registration e.t.c  We have also provided online chat details.

Safaricom Official Customer Care contact numbers: Mobile phone Support, online chat
Safaricom Official Customer Care contact numbers: Mobile phone Support, online chat/Photo of Saf Headquarters

 

Safaricom customer care contacts

 

  • Safaricom Twitter:  @Safaricom_Care or @SafaricomLTD
  • Safaricom Facebook – www.facebook.com/SafaricomLtd
  • Safaricom online: live chat
  • PrePay support: Call 100 (Free),SMS 100(Free) Or +254 722 002100 (chargeable)
  • Safaricom official customer care Email(prepay): customercare@safaricom.co.ke
  • PostPay support: 200 (Free),SMS 200(Free) Or +254 722 002200 (chargeable)
  • Call center contacts: 254 722 003272
  • Safaricom official customer  Email (postpay): advantage@safaricom.co.ke
  • Safaricom official Data bundles support contact : mobileoffice@safaricom.co.ke
  • Safaricom internship support contacts: Careers
  • Safaricom limited address: P.O Box 66827, 00800 Nairobi
  • Safaricom official website: www.safaricom.co.ke
  • Safaricom map location: Headquarters

Safariom Contacts Moi Avenue

  • 254 722002924
  • 254 722 002935
  • 254 722 002914
  • 254 722 002919
  • 234

Safaricom Branches

Safaricom is the largest telecommunication company in Kenya. Below are where its branches are located.

 

NAIROBI WEST Branches

 

  1.     Wataalamu Co. Ltd
  2.     Strategic mobiles
  3.     Ebcomm
  4.     Sunny Electronics
  5.     Tricom Technologies Limited
  6.     Mobile World
  7.     Riyadh Communication
  8.     Master Piece Ltd
  9.     Tricom Technologies Limited
  10.     Ropem Telcom
  11.     Loska Communication Ltd
  12.     Baraka Netcoms
  13.     Dreamworld Enterprises Limited
  14.     Gulf Mobile
  15.     Oseo communications
  16.     Makarim-juja mall
  17.     Cell R us
  18.     Enlight Communications Ltd
  19.     Charing Cross

Safaricom NAIROBI EAST Branches

 

  1.     Safaricom WESTGATE
  2.     Safaricom VILLAGE MARKET
  3.    Safaricom SARIT CENTRE
  4.      Safaricom KIMATHI
  5.    Safaricom I & M
  6.     Safaricom MOI AVENUE
  7.     Safaricom EASTLEIGH
  8.     Safaricom NAKUMATT MEGA
  9.     Safaricom BURUBURU
  10.   Safaricom  JKIA
  11.     Safaricom BOMAS
  12.     Safaricom JUNCTION
  13.   Safaricom  THIKA ROAD MALL
  14.     Safaricom Simba Telecom
  15.     Safaricom Generations Electronics Limited
  16.     Safaricom Work & Talk
  17.     Safaricom Work & Talk Comm
  18.     Safaricom Generation Electronics
  19.   Safaricom  Triple X
  20.     Safaricom Naivas Supermarket
  21.    Safaricom  Pricelite Communication
  22.   Safaricom  Rasasi Investment Limited
  23.    Safaricom Beacon Technologies
  24.     Safaricom Phone Link Limited
  25.    Safaricom  Brother’s Link communications
  26.    Safaricom Simba Telecom
  27.     SafaricomDial-up
  28.     Safaricom Trioluc communications
  29.   Safaricom  Statra technologies
  30.   Safaricom  Generations Insight
  31. Safaricom    Generations Insight
  32.   Safaricom  Generations Insight
  33.    Safaricom Ropem Telcom
  34.    Safaricom Pluto Mobile
  35. Safaricom    Say Hallo Limited
  36.  Safaricom   Simba Telecom
  37.  Safaricom   Trio luck

Safaricom Mount Kenya Branches

Safaricom Limited boss Bob Collymore
Safaricom Limited boss Bob Collymore/Photo
  1.     EMBU
  2.     NANYUKI
  3.     NYERI
  4.     Samchi Telecom
  5.     Trioluck communications
  6.     Zertort communications
  7.     Telephonica Communications
  8.     Geokam
  9.     Simba Telecom
  10.     Generations Electronics Limited
  11.     Orchards Communications
  12.     Citadel Cellular Communications
  13.     Climbibg star communications
  14.     Cresent
  15.     Strategic Mobiles
  16.     Strategic Mobiles
  17.     Mergut Communications
  18.     Alfones Communications
  19.     Generation Electronics
  20.     Vision Mobiles
  21.     EP Communications
  22.     Generations Electronics

Safaricom Coast branches

  1.     MALINDI
  2.     NYALI
  3.     REX HOUSE SHOP
  4.     MOI INTERNATIONAL AIRPORT
  5.     DIGO ROAD
  6.     DIANI
  7.     Otec Communications
  8.     Simba Telcom
  9.     Mastermind ltd
  10.     Strategic mobiles
  11.     Simba Telcom
  12.     Simba Telecom
  13.     Kingsland
  14.     Tanger Traders
  15.     Loska Communications
  16.     Quicklink
  17.     Elegant communications
  18.     E-talk wireless
  19.     Otech Communications

 

Safaricom Rift Valley Branches

 

  1.     NAKURU
  2.     NAIVASHA
  3.     ELDORET
  4.     NAROK
  5.     KITALE
  6.     KERICHO
  7.     Work & Talk Communications
  8.     Hallo Hallo Communications
  9.     Mobile World
  10.     Safeworld
  11.     Mobile World
  12.     Phone Art
  13.     Bon Voyage
  14.     Strategic mobiles
  15.     Buzz Line communications
  16.     Abaquire Communications
  17.     Top Ten Agencies
  18.     Safeworld
  19.     Samchi Telecommunication
  20.     Bon Voyage
  21.     Work and Talk Communication
  22.     Nahodha Communications
  23.     Superior fones

Safaricom Western and Nyanza Branches

  1.     BUNGOMA
  2.     KAKAMEGA
  3.     CAPITAL AIRTIME
  4.     Dial-up
  5.     Mobile World
  6.     Brital Shine
  7.     Sunny Electronics
  8.     Simba Telecom
  9.     Safeworld
  10.     Simba Telecom
  11.     Samchi Telecommunication
  12.     Safeworld
  13.     Simba Telecom
  14.     Simba Telecom
  15.     Safeworld
  16.     Greenland communications
  17.     Phone art

[irp]

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19 responses

  1. Aaron Noronha Avatar
    Aaron Noronha

    Hi
    Is there a branch of Safaricom in Nigeria and Ethiopia.

    Reply
  2. Fanuel mtomwa wafula Avatar
    Fanuel mtomwa wafula

    I lost my ID card my phone and simcard so I have been able to renew my sim card but it is not functioning normally I can only receive calls but I can’t call iam also not able to access Mpesa services kindly help me

    Reply
  3. silas Avatar
    silas

    really my line is hacked only to call your customer services and none is pick and they actually cut my line off!!!!!!!!

    Reply
  4. Derrick Ajamba Avatar
    Derrick Ajamba

    I have been trying to get a loan from mshwari but they are not giving me and yet I paid the previous loan

    Reply
  5. Charles Mwangi Wanjohi Avatar
    Charles Mwangi Wanjohi

    My safaricom line has been blocked please i need your assistance

    Reply
    1. Kenyayote Support Avatar
      Kenyayote Support

      We have responded to a similar question here: https://kenyayote.com/ask/1216/how-do-i-unblock-safaricom-line-with-blocked-pin-and-puk

      Reply
  6. Nigel Avatar
    Nigel

    Hey I was suppose to receive 15,000 Kenyan shilling from Lagos Nigeria on 16 June 2020 but till today I haven’t received anything it has been 3 days already

    Reply
  7. Ray Brown Avatar
    Ray Brown

    Platinum was good. Where did this go to. Now I cannot make any calls because I am waiting for the 2000 to reflect.
    This sucks. And could we please be able to talk to an agent. The voice command is leading to options which do not help me in me situation

    Reply
  8. Ray Brown Avatar
    Ray Brown

    Hi,
    I have bought airtime of 2000 through mpesa through the 544 option. This has not reflected.
    Tried getting to speak to safaricom customer care. Seems safaricom wants all problems to be solved by voice command which is not possible. Why is safaricom service being less reliable.

    Reply
  9. Christabel Irungu Avatar
    Christabel Irungu

    My m-pesa services are not operational. I tried to purchase credit using my m-pesa but it keeps telling me try later not successful. Almost 10hrs now nothing has changed.am currently in Dubai.

    Reply
  10. david mumia Avatar
    david mumia

    how can money be reversed?an agent has been conned agent number is762080 help

    Reply
    1. Paul Omondi Avatar
      Paul Omondi

      I bought data errornously worth 7888/=today instead of data for 30/=.How can I get 7858/=back?

      Reply
  11. Albertus Voetberg Avatar
    Albertus Voetberg

    As far as my experience is concerned Safaricom service sucks. I have been pursuing the issue of me not being able to get MSM messages or calls from the Netherlands for over a week, without success. This is obviously not anything I can do about, but it will cost me dearly, a return ticket to the Netherlands. The deafening silence from Safaricom is particularly disturbing. All I hear is – be patient, we are working on it – too late for me since the deadline for me to receive a verification SMS expired today! Thanks but no thanks Safaricom.

    Reply
  12. David mulwa Avatar
    David mulwa

    I am informed that i’ve won smart phone by Google how do i get it

    Reply
  13. Elizabeth owuor Avatar
    Elizabeth owuor

    I’ve deleted all promotional messages on my phone and still I can’t load credit since it all disappears. Help me clear where I can’t access. I need to communicate freely.

    Reply
  14. Samiir Prime Avatar
    Samiir Prime

    I suggest that you have a way of deleting sent messages before they are received

    Reply
  15. Alex Okeyo Athuondi Avatar
    Alex Okeyo Athuondi

    I am suggesting that. In the Mpesa Menu. Add (Agree to receive /Withdraw ) Optional.
    This will help or make liable any body withdraws or receive money which not his /hers to be perceived as involved in fraud.
    It will also help someone not to receive money from the people who want to bribe them.

    Reply
  16. Gibson Rono Avatar
    Gibson Rono

    Good luck

    Reply
  17. Ruth njeri Avatar
    Ruth njeri

    I want to know why I saved my money in mshwari account but I can’t find the money who withdrew the money and I don’t have any mshwari loan balance

    Reply

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