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My safaricom line has been blocked. Both PUK and PIN are blocked.

1 Answer

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If both PUK and pin are blocked then visit any M-Pesa agent near you with your ID and replace your Simcard.

If it is the pin only which is blocked then dial *456# on a different device, select get PUK , enter phone number, after receiving PUK use it to change your PIN.
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