Safaricom Limited Company Profile, Official Contacts and management

Safaricom is a broad company offering mainly telecommunication and mobile network services. The following is crucial information you need to know about the company.

Safaricom Limited boss Bob Collymore
Safaricom Limited boss Bob Collymore/Photo

Safaricom operates not only in Kenya but across Africa. In fact, it is the leading mobile service provider in Africa. Among other reasons, having capable leadership and investing a big deal in innovation enables it to keep at the top in terms of offering clients the best services.


In Kenya, Safaricom has more than 17 million subscribers.

The company provides 2G, 3G and 4G wireless services in the countries it operates in. Of course it also offers mobile commerce services. There are Safaricom shops all over the country; some of which also sell mobile phones, SIM cards and other mobile related accessories.


The head offices/headquarters of Safaricom are in Nairobi, along the famous Waiyaki way. Most of its customer care services can however be accessed via its local agents or simply through reaching them using their customer care contacts, which are given below.


Safaricom also offers its clients mobile banking services through M-PESA whereby customers are able to send, receive or make money payments instantly at the comfort of their mobile phones. This is very efficient. M-PESA also has loans and savings options which are helpful as well.



The Safaricom CEO is Mr. Bob Collymore who replaced Mr. Michael Joseph on December 2016.


Official Contacts

  • Their official website is
  • Their official phone contact number is: 0722 000 000/+254 722 000 000/100. Calling them is free of charge.
  • Email: /
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Safaricom is indeed a stable, reliable and credible telecommunication services provider. Having been in the industry for long enough, there should be no doubt if you want to invest in the company or purchase/use its services.

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