How to use Safaricom Reverse call and Charges

Get to learn how to use safaricom reverse call for the both the caller and the receiver, charges and features.

A guide on how to use safaricom reverse call feature
A guide on how to use safaricom reverse call feature/Photo source modified by editor

What is Safaricom Reverse Call?

Safaricom Reverse Call is a calling feature that was introduced by Safaricom on 18th June 2019 that enables its network users to transfer call charges to the receiver of the call willingly. The step by step procedure of using the service is provided below.

How to use Reverse Call by Safaricom

Here is how it works:

  • Go to your mobile phone
  • Dial the number you want to call adding Hash (#) behind it for example (#0720000000)
  • The person you are calling will receive the calls as usual
  • After receiving, he will hear a voice call asking him or her to accept to be charged for the call
  • He will Dial 1 to accept to be charged or Dial 2 to reject the reverse call
  • That is it

Terms of Safaricom Reverse Calls

The service only work from Safaricom to Safaricom calls only

The receiver has to accept to be charged for the calls to go through

Normal calling rates will apply

Safaricom Help Contacts

You can reach safaricom through:

  • Phone: +254 722 002100 (chargeable)
  • Email:
  • Address: Shankardass House, Moi Avenue, Nairobi (CBD)
  • Website:

Lear more about Safaricom Company, History of Mpesa or Other Safaricom Contacts

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