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ago in Kenya Power by
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My Kenya power meter always reads connecting when I load tokens

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ago by (116k points)

If you have just purchased Kenya Power tokens and you have tried to load them into your prepaid meter (CIU) and it is displaying connecting message then goes back to 0.00, below are possible solutions:
Solution 1: Connect the meter to the power socket in your house. Do not use extension
Solution 2: Use heavy-duty batteries in your meter (device for loading tokens)
Solution 3: Give your meter time to connect

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