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By June 17, 2023, if you buy Kenya Power tokens worth ksh. 500, you would get about 17 to 25 unitsNOTE that tokens vary depending on your usage. If you consume a lot power then you will get less units. For instance, if you use more than 100 units per month for 3 consecutive months then your rates will be lowered (you will receive fewer units as you are considered a high-power user).UPDATE: KPLC has revised its power cost. With ksh. 500, you will now get between 17 to 25 units (we have updated this answer to reflect the changes).
Buying Kenya Power tokens via Mpesa PayBill 888880 is the easier way. In order for you not to forget the PayBill number or enter the wrong number, save the number in your contacts as Kenya Power Paybill. Every time you want to buy tokens, go to your contacts and copy and paste the Paybill number. I hope that helps.
If you are getting error 06 when loading your tokens into your Kenya Power meter then it means open terminal cover or a bypass error and needs to be unlocked.Solution 1: Press 868 in your meter (CIU) and then click enter, the error should clear.Solution 2: If the error is not cleared through solution 1 above, contact Kenya Power and book a visit to their office.
If you have just purchased Kenya Power tokens and you have tried to load them into your prepaid meter (CIU) and it is displaying connecting message then goes back to 0.00, below are possible solutions:Solution 1: Connect the meter to the power or wall socket in your house. Do not use extensionSolution 2: Use new or heavy-duty batteries in your meter (device for loading tokens)Solution 3: Give your meter time to connect
If you are using a Kenya power account that has a debt, then you have to clear the debt before you begin using. The ideal thing to do is to visit Kenya Power offices near you have to have the issue sorted.You can also Tweet Kenya Power your account number and they will advise.