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I am using a huawei y5 prime with dual sim. while installing and signing into the Mpesa business app, it brings up an error that “Unable to get your phone number” I have set the saf sim as default in everything-lets say its the only sim in there, but still bring up the error message “Unable to get your phone number”. what might be the problem?

1 Answer

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Remove sim card and insert it in sim card slot 1 if your phone is dual sim. Also make sure that you are using Safaricom Mobile data and not Wi-Fi to access the app.

If that does not work, then give it sometime and try again later.

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