You might have encountered errors like E16 from your GoTv Decoder. Customer care Contacts; phone numbers provided below will help you clear it
Go Tv Kenya
GOtv Kenya is one of the best TV decoders in Kenya. However, they have the worst customer CARE service. It takes hours or several days for them to respond to your concern incase you are getting errors or the activation process has proved to be unsuccessful.
The two most common Gotv errors are E16 and , E-017 . Although in their Facebook page solutions for these two errors have been provided several times, sometimes they might not work on your case and you may need personal help.
There are three ways you can contact Gotv Kenya customer care;
1. Through calling Mobile or Phone numbers provided below
- 0711 066 000
- 020 423 6000
- 0711 066 555
2. Through Gotv Kenya Customer Care on their Social Media
- Twitter: @GOtvKenya
- Facebook: GOtvKenya
3. Through visiting GoTV Kenya Centers
Gotv Kenya customer care agents can be found in supermarkets like Nakumatt, Tusky and also in their tents placed around CBD.
The above contacts work in the following regions;
Baringo Gotv Contacts
Bomet Gotv Helpline
Bungoma Gotv Helpline
Elgeyo Marakwet Gotv
Homa Bay Gotv Contacts
Isiolo Gotv Contacts
Kajiado Gotv Contacts
Kakamega Gotv Contacts
Kericho Gotv Contacts
Kiambu Gotv Contact
Kilifi Gotv Contacts
Kisii Gotv Contacts
Kisumu Gotv Contacts
Kitui Gotv Contacs
Kwale Gotv Contacts
Laikipia Gotv Contacts
Lamu Gotv Contacs
Machakos Gotv Contacs
Makueni Gotv Contacs
Meru Gotv Contacts
Migori Gotv Contacs
Marsabit Gotv Contacts
Mombasa Gotv Contact
Muranga Gotv Contacts
Nairobi Gotv Contacts
Nakuru Gotv Contacts
Nandi Gotv Contacts
Narok Gotv Contacts
Nyamira Gotv Contacts
Nyandarua Gotv Contacts
Nyeri Gotv Contacts
Samburu Gotv Contacts
Siaya Gotv Contacts
Taita Taveta Gotv Contacts
Tana River Gotv Contacs
Tharaka Nithi Gotv Contacts
Trans Nzoia Gotv Contacts
Turkana Gotv Contacts
Uasin Gishu Gotv Contacts
Vihiga Gotv Contacts
Wajir Gotv Contacts
West Pokot Gotv Contacts
You can also check out the official GOTV Kenya website for any inquiries regarding channels offered www.kenya.gotvafrica.com
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I paid my Gotv iuc 7037145857 yesterday, tried to remove e16 error nothing have changed,can you reconect pliz on your side.
my gotv not showing paid 215 yesterday ICU no 2017752971 through 0758269360
martin mwendwa says
have paid my gotv since yesterday morning,tried all e16 clearing *423# .online reset by sending the Iuc no but no effectiveness
Anthony maneno says
I paid for my decorder since last week but is still not showing anything
Kenyayote Support says
Hello Anthony, Try dialing*423# on your phone to check balance, due date, make payments, upgrade, downgrade and clear error E16.
Cleophas simiyu says
I’ve tried to access the payment but it has refused.it only shows no account information available yet I’ve been pay for it.ICU No.7018801334
Kenyayote Support says
Dial *423# to Clear Gotv errors
Paid, still error 16 trying to contact you thru your numbers is useless indeed. Wish I had a different company unfortunately you have monopoly in Africa. Will see what to do legally.
What has all of a sudden happened with my decorder? I paid yesterday and it worked well! Today no channel is being shown!
kelvin ndungu says
l av paid the gotvi Ac44623051280 on today
Fanuel Ludenyo. says
Please help, I was paying for my decoder IUC 2018627035 instead I entered 20186227035. What can I do.
I want to change my package plz
Suspension of channel’s anyhow,,yet one has paid..keep calling with no help.you should refund the airtime used .coz I don’t understand how u pay for an year all over sudden nothing to view…
Mercy Were says
I have pay my gotv on Friday but it doesnt show?
I have already cleared my error codes bt it doesnt show wat is wrong
Milkah Mumanyi says
My gotv was stoled want suspend it. Help
Channel 4and92 not showing since Thursday last week what could be the problem???
I’m from kisumu channel 4 and 92 not showing since Thursday last week what could be the problem???
Gordon okeno says
I am Gordon Okeno. I was loading my GOTV ACC no 2017820461 with 747/= But i entered a wrong iuc number ie 2018720461. The correct iuc number is 2017820461 in which i had to pay the amount again to avoid disconnection. Can i get a refund back to my mpesa account from iuc number 2018720461
Good afternoon. my screen reads E-16 error though i have paid for the channels.the reset is not working. please help.my iuc no is 4622955211
George Okello says
Please note I’ve already paid my package of AC 2018598683.
Maurice Otieno Otieno says
I have paid my Gotv lite yesterday and it’s still showing Error E16. My IUC no.is 2016197145.
Hestone olela says
Dear tulete hata league 1 & bundesliga next season
I paid for gotv max sometime in the middle of March, when my subscription ended on 13th of this month of April, then I paid Kshs 1,299 for it to reconnect simply because of Fox, Cbs, Reality, Bet, and E tv , apparently, 2 days down the line my subscription has gone back to Gotv pro, which I don’t need, I wonder to myself whether I was conned because it’s obvious I am not getting what I paid for. My IUC #2017303280
Peter mwangi githii says
Paid 1000ksh on gotv max this month. Iuc no. 2016053142 but never recieve max channels like sports 4and5. Have tried to clear to no avail. Or i better go back to previous minimum pay. No value to my max payment. Advice.
benard kyalo says
my gotv Decorder has been suspended
Benedict Olunga says
Hello Gotv,I paid for my decoder on 2nd but up to now there are no channels, spoke to customer care and was told my case was to be resolved soon with Ref 3431041-c1,I received a text it has been resolved but unfortunately things are still same.kindly help me to clear this embarrassment.iuc No 201773276
Surely Gotv! You services have become pathetic! I have paid for my subscription and still can’t view. Funds have not been loaded. USSD is not working. Phones are not going through. Chats are not being responded to, online self service is just blinking and not working….NOTHING IS WORKING! I even doubt that you will respond to this…..all of those contacts above are not working at this hour!……..
I need to be ready connected to go tv plus I have already paid for the subscription and your contacts are not working….
Kindly, why do I have to always call for a reconnection after every month, even after making prior payments?
This has persisted for like 6 months now, and am always told the same story.
My decoder is on but when scanning completes it shows no channels
Evaline Murono says
I paid 560 for my subscription for 3 months as I had always done since I bought my decoder but after 1 month my decoder was scrambled and I was told the subscription had expired, calling customer care I didn’t get a satisfactory answer, they claimed I didn’t call to specify, what is this! I renewed my subscription for 1 month last month and it’s been scrambled even before the month ends. Am getting fed up.
Kennedy oballah says
I did an upgrade and my gotv channels doest show .what’s up?
paid my monthly subscription and send msg that my account is suspended. kindly help
You people you sent message about credit but no credit.why?
My gotv channel show E48-32 searching for signal doesn’t show information so plz how can I clear error code or hw can I get
Joseph Saguge says
my dstv decoder doesn’t show any Chanel except 100,with eror 108-4, I called the care center and was told to put it on for at least 3 hours to resolve the issue, I did so nothing changed I repeated again nothing has changed. what should I do?
My Gotv does not show Gotv channel, cartoon channels,mbci,faith TV and others, I’ve called your call centre 4 times,they gave instructions which I followed with no changes,I took my decoder to your dialers at master plaza Nakuru,they worked on it,it showed all the channels,but when I took home,the problem was still there.I have a friend who had the same problem.She had to buy a new decoder from a different company.If the problem is impossible to resolve,please advice accordingly.
my gotv plus package doesnt show sports channels! help please.
Elvis Nyakang'i says
Kindly use the contact numbers in the post above.