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To reverse Kenya Power payment made through Mpesa to the wrong meter number then download and fill out the reallocation form and take it to any Kenya Power office in your area. You will be issued a reference number which you can use later to follow up on reversal delays. Tokens will be reallocated to the correct KPLC meter number and you will receive a message. We have attached a pdf of the reallocation/reversal form below. https://kenyayote.s3.us-east-2.amazonaws.com/2023/03/Kenya-Power-Token-Reversals-or-Reallocation-Form.pdf
If you are using a Kenya power account that has a debt, then you have to clear the debt before you begin using. The ideal thing to do is to visit Kenya Power offices near you have to have the issue sorted.You can also Tweet Kenya Power your account number and they will advise.
To buy KPLC tokens via USSD short code follow the procedure below:Dial *977#Select prepaid service (Token) or Postpaid services (Bill)Select Buy TokenEnter Meter NumberEnter AmountClick SendA pop up message will appear asking you to enter your mpesa pinPay
If you have accidentally purchased Kenya power tokens for a different meter number then you can reverse them by downloading the Postpaid or Prepaid Reallocation & Reversal form from this page: https://kplc.co.ke/content/item/518, fill it, scan and send with your ID to customercare@kplc.co.ke .
If you have lost your UPI number or you do not remember it and both schools cannot retrieve it, then the only option you have is to visit the county director of education or sub-county director of education so that you can get help with retrieving the UPI number.