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We have previously provided a procedure on how retrieve Kenya Power tokens number message if you have lost or deleted the sms. Kindly click the link and follow the retrieval guide.
You can check for KASNEB Exam results via SMS code by sending your registration number to code 20558. Registration number should be in this format: NAC/111111.You will only receive results once they have been released by KASNEB.
If you purchased Kenya Power Tokens using Pesapal and you did not receive them then you can call Pesapal via 0709219000 or email info@pesapal.com to have the issue resolved.
To reverse Kenya Power payment made through Mpesa to the wrong meter number then download and fill out the reallocation form and take it to any Kenya Power office in your area. You will be issued a reference number which you can use later to follow up on reversal delays. Tokens will be reallocated to the correct KPLC meter number and you will receive a message. We have attached a pdf of the reallocation/reversal form below. https://kenyayote.s3.us-east-2.amazonaws.com/2023/03/Kenya-Power-Token-Reversals-or-Reallocation-Form.pdf
To retrieve KPLC tokens number message that you deleted by mistake or accident before feeding the tokens to the meter number:Dial*977#Select prepaid service (Token) or Postpaid services (Bill)Select Latest TokenEnter Meter NumberClick SendYou will be sent the latest three token numbers you have purchased