The amount of HELB Loan awarded to students with single parents depends on the financial status of the student's family and evidence provided during application.The maximum amount that HELB Loan awards to undergraduate students is Ksh. 60,000 while the minimum is Ksh. 40,000.
If you are sure that you have entered the correct details, then this issue normally happens if your parent's details are not updated in the HELB system. Contact HELB via 0711052000 or contactcentre@helb.co.ke to have the matter resolved.
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