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Under Parents, select "Add Mother Details", and provide mother details. Remember to provide the death certificate of your mother to support your application.
Yes, your parents can be guarantors in HELB loan application. Even your sister or brother can be your a guarantor. There is not restriction as to who should be your guarantor.
The amount of loan that HELB awards to government sponsored students in University is between ksh. 40,000 and 60,000. The loans is disbursed in two batches. In the first semester you will receive ksh. 20,000 or 30,000 and in the second you will receive the remaining half. Of the ksh. 20,000 0r 30,000 allocated for the first semester and second semester, Ksh. 4,000 will be deposited directly to you school fees account and the remaining ksh. 16,000 or 24,000 will be deposited into your personal account. Therefore, per academic year you will receive your disbursement less ksh. 8,000 which will be part of your school fees.
You need to file an appeal with HELB via HELB loan portal once the review application is open. Learn how file appeal: https://kenyayote.com/how-to-apply-for-helb-loan-appeal-forms-and-review-process/