Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
If you are not able to login to NTSA TIMS portal because you change ID and therefore the serial number changed, then the best option you have is to visit NTSA office near you to have your details updated. You will be advised to call or email or tweet NTSA but they hardly respond. You will be among the lucky few if they respond to your inquiry online. Therefore, visit NTSA office to have your problem sorted.
If asked for current operator ID No when registering for a company account on the NTSA TIMS portal then enter the ID number of one of the company directors.
Can you confirm whether you have ever replaced your ID card? Serial number numbers do change when you replace your ID and the NTSA TIMS portal might be storing your old ID Card's serial number.
To confirm whether your replaced ID is ready for collection, visit your application station after 2 weeks and collect it. Replacement of ID takes only two weeks to process at Huduma Centre
If you have a Smart DL that has not expired, why would you need an Interim DL. If you have never applied for a smart DL and the system is saying that you have one then you need to visit NTSA office to have your account details updated. The assumption is that if you have a Smart DL you do not need an interiml DL. If it got lost, you can replace it.