If you are not able to login to NTSA TIMS portal because you change ID and therefore the serial number changed, then the best option you have is to visit NTSA office near you to have your details updated.
You will be advised to call or email or tweet NTSA but they hardly respond. You will be among the lucky few if they respond to your inquiry online.
Therefore, visit NTSA office to have your problem sorted.
To change phone number in NTSA TIMS account, you need to get a sworn affidavit then visit any NTSA office with your original ID for your number to be changed. You cannot change the number yourself.
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