How do I reverse Equity Bank money sent to wrong Mpesa?

Question

I have sent money from my Equity Bank account number to wrong Mpesa Number. How do i reverse.

Answer 1

If you have sent money from your Equity Bank account to wrong Mpesa Number and you need reversal then you can contact Equity Bank through 0763026000 and select the reversal option. One of Equity Customer Care agent will pick your call and ask for your account number and phone number where the transaction was made to.

After making reversal, it will take 24 to 48 hours for the money to reflect in your Equity Bank account.

Don't waste your time calling Safaricom because they will not help you.

Comments

Have sent money to a wrong number from equity account and the customer care line is not responding. Kindly assist.

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I have send money to wrong number from my equity account

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I sent money to the wrong mpesa number via equity and I called the customer care and told me I will get my money reversed after 2-3 hours and haven't received yet

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Is the person who has received the money notified

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They are too slow to respond on call and also to initiate the reversals.I have lost my money to unknown person.