How do I reverse Equity Bank money sent to wrong Mpesa?

Question

I have sent money from my Equity Bank account number to wrong Mpesa Number. How do i reverse.

Answer 1

If you have sent money from your Equity Bank account to wrong Mpesa Number and you need reversal then you can contact Equity Bank through 0763026000 and select the reversal option. One of Equity Customer Care agent will pick your call and ask for your account number and phone number where the transaction was made to.

After making reversal, it will take 24 to 48 hours for the money to reflect in your Equity Bank account.

Don't waste your time calling Safaricom because they will not help you.

Comments

What if by any chance the wrong number you sent the money too withdraws the money and remains offline what happens to this kind of incident

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Hello Wilson,
 
You have lost your money. Equity can only reverse money that has not been withdrawn.

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Can equity put automatic reversal if the mpesa customer has withdrawn the amount

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How can I retrieve the number I sent the money to incase I need to contact the person

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Once you send money from Equity App to Mpesa, there is  a message that you will receive from Equity bank with transaction details. You will get the phone number there.