0 votes
in Safaricom by
I have sent money from my Equity Bank account number to wrong Mpesa Number. How do i reverse.

1 Answer

0 votes
by (40.6k points)
edited ago by
 
Best answer

If you have sent money from your Equity Bank account to the wrong Mpesa Number and you need reversal then you can contact Equity Bank through 0763026000 and select the reversal option. One of Equity Customer Care agents will pick your call and ask for your account number and phone number where the transaction was made to.

After making a reversal, it will take 24 to 48 hours for the money to reflect in your Equity Bank account.

Don't waste your time calling Safaricom because they will not help you.

NOTE: Make sure that you have confirmed whether the money has been withdrawn or not. If it has been withdrawn, then there is little that Equity Bank can do to help you. 

by
I sent money to the wrong mpesa number via equity and I called the customer care and told me I will get my money reversed after 2-3 hours and haven't received yet
by
Is the person who has received the money notified
by
They are too slow to respond on call and also to initiate the reversals.I have lost my money to unknown person.
ago by
I lost my money even after calling immediately. Visited the bank, told would get partia reversal without any explanation and finally told reversal has been declined....why cant the equity bank follow the money untill its reversed instead of asking customers to go to the police station for investigations. How long does the bank take to reverse.
ago by
Equity bank will pick your call, promise to reverse and to communicate aftwr 2hrs but finally tell  you that the money has been withdrawn. That you should report to the police.

Related questions

0 votes
1 answer
asked Aug 20, 2021 in Safaricom by Halima chege
0 votes
1 answer
0 votes
1 answer
0 votes
1 answer
0 votes
1 answer
Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
Welcome to Kenyayote Q&A, the largest community site in Kenya where you can ask any question and receive answers from Kenyayote staff and other members of the community.

Before you ask, search the website to make sure your question has not been answered.

If you are ready to ask, provide a title about your question and a detailed description of your problem.

Register to join Kenyayote Ask Community.
...