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in Safaricom by
I have sent money from my Equity Bank account number to wrong Mpesa Number. How do i reverse.

1 Answer

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by (42.0k points)
edited by
 
Best answer

If you have sent money from your Equity Bank account to the wrong Mpesa Number and you need reversal then you can contact Equity Bank through 0763026000 and select the reversal option. One of Equity Customer Care agents will pick your call and ask for your account number and phone number where the transaction was made to.

After making a reversal, it will take 24 to 48 hours for the money to reflect in your Equity Bank account.

Don't waste your time calling Safaricom because they will not help you.

NOTE: Make sure that you have confirmed whether the money has been withdrawn or not. If it has been withdrawn, then there is little that Equity Bank can do to help you. 

by
Equity bank will pick your call, promise to reverse and to communicate aftwr 2hrs but finally tell  you that the money has been withdrawn. That you should report to the police.
by
It's no Use calling Equity customer care,I called immediately after sending money to the wrong number, gave all my details but the male customer care agent was very rude, he flatly refused to reverse saying he didn't understand how i could make such a mistake.  My Account, my money ! The moment we finished speaking Equitel send send me a message that my money has now been credited to the wrong number I was trying to stop.  The number continues to be mteja. It was only sh.1500 but the rudeness of the agent and refusal to assist really  got to me.  I curse that agent, may he loose more than I lost.
by
what if you've sent the amounts but the recipient have not received the them yet but  they are subtracted from your account
by (42.0k points)
You can visit the bank and provide your ID. The bank will check whether the recipient received the money or not. If he/she did not receive it, then it will be reversed to your account.
ago by
They take too long to Answerthey should come up with another idea of a reversal

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