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If your son was denied KCPE certificate because of fee arrears and you have exhausted all means of negotiation with the headteacher then the only option you have is to visit the sub county director of education for help. If your son was being denied the certificate for something else other than school fees then you can contact the Ombudsman office for help: complain@ombudsman.go.ke.
HEF Scholarships are only available for students placed by KUCCPS to Public universities and approved TVET institutions. If you were not placed by KUCCPS then that may explain the reason.Read more about HEF loan and scholarship application requirements.
If you accidentally use the wrong email during HELB application, you can change the email by writing to HELB for amendment of account details. Follow the account amendment procedure that we have published on this answer.
If your form was not received then it means you did not complete your application. Kindly check your account if your application was declined. If it was not declined, then you can apply again as a first-time applicant.