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If you are a Teacher and you have arrears in your P9 Form then it means it is the money TSC delayed to pay you. Arrears in P9 do not mean that you have KRA arrears. If you have a KRA penalty, it will indicate in your KRA account not P9 Form. Just file your tax income returns and you will not see the same arrears in your KRA account.
Arrears in p9 form is the income that your employer has not paid you. You need to contact your employer to discuss the same, not KRA.
If you mean KCSE results, then you can get you your past KCSE results by applying for confirmation of results or lost certificate replacement using KNEC QMIS portal.
If you need to change your HELB loan payment method. You can download the account details amendment form as provided on this page.
There are several options you can explore. One is to report the matter to the children's office in your county. They will get in touch with the children's father and try to get into an agreement on how much he will be contributing. If that does not work, then the next option is to file for child support. You can check this answer by Advocate Erick which explains how to file for child support.