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I have just sent safaricom airtime to the wrong phone number via mpesa. What is the reversal process

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To reverse safaricom airtime sent to the wrong number then forward the Mpesa message to 456. If bought the airtime through bank or sent through Sambaza, then there is no way you can reverse the airtime unless you liaise with the recipient.

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At dbskenya we only reserve airtime to mpesa if safaricom fails to reverse as a result of partial usage. If you send airtime to a wrong number however, you have to call owner of the number and try reason with him/her to sambaza you back the airtime.

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