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You cannot reverse money sent to the wrong Paybill number. The only option you have is to call Safaricom and they will give you the phone number of the Paybill Number owner. You will be required to call the owner and request for reversal. Unless under very unique circumstances, Safaricom does not issue reversal for Paybill numbers.
The quickest way to reverse money sent to wrong till number is to share the Mpesa transaction code to safaricom via their twitter handle using this link: https://twitter.com/Safaricom_Care/ or Facebook message: https://www.facebook.com/SafaricomPLC . If you are not on Facebook or Twitter then you can call Safaricom customer care by dialling 100. Note that calling takes time to reach customer service
To reverse Mpesa Transaction sent to wrong mpesa number, send the Mpesa transaction message to 456 and the money will be reversed.The 456 reversal can only work within 24 hours of transaction. If it has been more than 24 hours then you will need to contact Safaricom for reversal.
To reverse Kenya Power payment made through Mpesa to the wrong meter number then download and fill out the reallocation form and take it to any Kenya Power office in your area. You will be issued a reference number which you can use later to follow up on reversal delays. Tokens will be reallocated to the correct KPLC meter number and you will receive a message. We have attached a pdf of the reallocation/reversal form below. https://kenyayote.s3.us-east-2.amazonaws.com/2023/03/Kenya-Power-Token-Reversals-or-Reallocation-Form.pdf