33 responses

1. 

   Jame Aggrey Tembula

   March 1, 2021

   please this the message i got from jumia but i have not see the email refered to.

   Item in your order no 378347732 have been cancelled . Please chek your email for more detail.

   I have not seen any email, please help. I need that antitheft laptop bag

   Reply
2. 

   Benjamin mbuthi

   February 1, 2021

   I want to open pick -up station at kitui

   Reply
3. 

   Kill patrick roy

   January 1, 2021

   I need tecno spark power 2 but when i look at the comment trails above,i just become disappointed coz all the comments are negative.Jumia,do something on that.

   Reply
4. 

   James

   December 2, 2019

   Hi i paid for my order and collected but and still being sent an sms to collect the items. my order number 357152822. Kindly advice or update

   Reply
5. 

   Sharon

   November 28, 2019

   You people are now becoming things today I had an interest in a laptop that was21k .I never had money on my mpsa so I decided to order later then this number called 0717127935 claiming to be jumia agent asking me if I had problem placing an order because I didn’t complete my order I told him I didn’t have enough money on mpsa he told me the vendor of the Same remaining with only 3units so I had to make quick before the stock got finished I went to my bank account and withdrew 21900 sh he then called and told me would order on my behalf I had no doubts about him jumia agent because he if he was not how did he know that I wanted to place an order .he directed me with payment process .he then told me to wait for confirmation after 30mins with no confirmation order I called the same number only to realize it was off I have calling jumia through out the day only to tell the money I sent was for a techno camon 21170 under the name kibuja Denis but he had cancelled the order and put 0758485196( kyln kalwale ukiru) as the number he wants the money refunded to . really ?!!! This was an inside job because I received the ipay message which of course shows I paid the money to jumia , and around 5 evening after much complains I have received a confirmation number from jumia so the person behind the conning is a jumia customer care . refund my money jumia and take action on the culprit or we will have to face each other in court.much disappointed

   Reply
6. 

   Kay Reuel

   July 12, 2019

   Jumia issa scam. A parcell to be delivered on Wed 7/7/19 is not yed delivered up to date. The customer care line is an answering machine and they don’t reply emails. Order at your own risk.

   Reply
7. 

   Jacqueline

   July 6, 2019

   a want to open a pick up station from kerugoya

   Reply
8. 

   ian

   June 29, 2019

   you guys am so frustrated,i ordered my phone like 4 days ago n the status is shipped am supposta get it today,still waiting n u even sent me someones contact who is to deliver my phone,tried to call the guys number n its not going through…whats going on???should we just use other services that r more reliable…a promise is a debt,you guys should have an agent that one can talk to rather than answering machine…thats kind of rude aint it,how would you feel if it were you reading this,sinserely?waiting for something that you dont even know will come..communication is important guys…

   Reply
   1. 

      Mark

      July 25, 2022

      I second this feedback, it’s very rude that after paying money you end up being frustrated and when you try to contact Jumia customer care what you get is automated reply service which is very useless.

      Reply
9. 

   Mwass Mwass

   June 19, 2019

   I trusted you that you are the best but you’ve proven me wrong… I ordered two items since 28 May till date, the customer care are not reacheable and the email adresse are not going though… Whats up

   Reply
10. 

    Calisto Odongo.

    June 6, 2019

    I have descided to stop shopping on Jumia because, with Jumia you can only make an order and make payment, any other communication is not available, and you can not reach customer care. In the form for cancellation the submit icon either does not work or is deliberately disabled.

    Reply
11. 

    Mark Juma

    May 21, 2019

    How can i get my order two weeks now have not got it

    Reply
12. 

    Mulonzya

    May 8, 2019

    Hi I am a disappointed customer I ordered bluerdream-men’s leather magic credit card I’d holder money clip wallet-coffee from abroad after waiting for so long what I received is not the material I expected not leather at all the inner layer is peeling off and I received it on Saturday last week advice me.Am in mombasa

    Reply
13. 

    Iren Dorcus Amunga

    March 30, 2019

    Am so disappointed with you

    Reply
14. 

    Lisa

    March 18, 2019

    can I get a direct contact to jumia Nairobi I badly need to order something.

    Reply
15. 

    Thomas Victor

    February 25, 2019

    Hi, am not impressed this time around for my orders are almost a month old yet I’ve not received them please, you told me to expect them in 10 days time and I waited without vain. For how long should I still wait?!
    NB: PLEASE DON’T RUIN YOUR REPUTATION THAT YOU’VE BUILT FOR YEARS

    Reply
16. 

    Ruth

    February 13, 2019

    Jumia kenya is the worst. Whenever i see this name on social media .i just close pagr. They have conned me off 28500 and have refused to refund after delivering a substandard item. Instead they keep sending threat mails. Really unfortunate.
    People out there do not engage any business of buying any item at Jumia otherwise you will be frustrated for your own hard earned money.

    Reply
17. 

    Priscilla Migiro

    February 12, 2019

    How can anyone reach you if your lines aren’t working? I paid for my order and now am told I haven’t done so. Are you still in business? My order number is 309287175

    Reply
18. 

    Isaiah

    January 4, 2019

    i bought a teqworld tv order no. 309549489 i have returned it trice due to some software damages it had, the one i was exchanged recently it have the same problem from others i returned, so what can i do?
    To the Jumia office that deals with teqworld they told me that model it as a problem hence requested me to add some amount to give me another but i didn’t accept that.please advice me.

    Reply
19. 

    marlene kasyoka

    December 21, 2018

    Am so disappointed in you one month now waiting my order and its not yet delivered, you send a phone which was not working and after returning, you keep on saying its under quality checkup ,was it not supposed to undergo quality check-up before delivering the order?, am just fed up with your entire team….
    order number 306633157

    Reply
20. 

    Eunice

    December 15, 2018

    I thought customer care number is for customers to reach you with. How do I reach you people concerning my order?

    Reply
21. 

    Anne Wanzila

    December 11, 2018

    Pay on delivery method is disabled on my account. May it be activated .paying online adds anticipated charges

    Reply
22. 

    Anne Wanzila

    December 11, 2018

    Good afternoon,pay on delivery mode has been disabled on my account.Why?

    Reply
23. 

    faith

    December 11, 2018

    ordered a phone on 5th of DEC , up to now nothing ,order no 305217645

    Reply
24. 

    Winnie

    December 8, 2018

    Why are you’re contacts going through answering machines or something if the sort coz one can’t even get no help from you guys,am trying to find out about my order it’s past the four days already and I ain’t getting no assistance from team,surely?!

    Reply
25. 

    carlo

    December 8, 2018

    Can i get Asus keyboards model TP300L

    Reply
26. 

    LIZ NYAMBURA

    December 3, 2018

    how do a customer get through to you guys. its soooo frustrating and disappointing to get to you yet you accept payment with no action. look at the comment trail, nothing positive.

    Reply
27. 

    George K. Mwangi

    November 28, 2018

    Your mobile no. 0700000990 is not working. I’ve tried several times and it is not going through.

    Reply
28. 

    George K. Mwangi

    November 28, 2018

    Hi Jumia!I am a disappointed customer. I placed an order of two items on Wed. 21st Nov 2018 last week. Today is the eighth day since then. I was told that they were available. What’s happening? I am in Nairobi what about the customer outside Nairobi yet I was informed you deliver the items within 2 to 6 days. Is it possible I cancel the order or……. Someone is waiting for the items.

    Reply
29. 

    sela onyango

    November 27, 2018

    give us the mobile no.to call so that we talk to you.thanks SELA

    Reply
30. 

    JANET OKELO

    November 27, 2018

    i have tried to track a phone i ordered it shows package not found. meaning?

    Reply
31. 

    Winnielis

    November 23, 2018

    Why are you charging so high 3000 for shipping one item?you are not serious

    Reply
32. 

    Isaac

    November 16, 2018

    Guys u should have mobile number that customers can reach u easy

    Reply