How to check CRB status in Kenya for free and get getting clearance certificate

Free Checking of CRB Status in Kenya, Get Clearance report Online

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A guide on how to check CRB status in Kenya for free, how to get a CRB Report online, CRB Clearance procedure if you defaulted and contacts for metropol and trans union.

How to check CRB status in Kenya for free and  get getting clearance certificate
How to check CRB status in Kenya for free and get getting clearance certificate/Photo

Being listed as loan defaulter by CRBย  in Kenya

Whenever you borrow money from any financial institution or credit advancing facilities it is always advisable to ensure that you repay your loan on time no matter how small the amount. The Credit Reference Bureau (CRB) is a platform that enables employers and loan or credit providers to check your status payment status i.e. whether you are a defaulter of if you pay your dues. Failure to pay loans borrowed from lenders like M-Shwari may affect you in future since once you get blacklisted by the CRB, you will be barred from processing any bank loans in future unless you pay your loan.

How to Check CRB Status Online

The first thing that you should do when checking your CRB status is to make sure that you are registered by either all or one of the three companies accredited by the Central Bank of Kenya that is TransUnion CreditInfo and Metropol. It is however important to ensure that you are registered with all the companies because a lender may at times send your report to all the three companies.ย  Many employers and money lending institutions require a clearance certificate from CRB which is obtained after clearing with these three CRB credited companies.

How to Check CRB status via Mobile App with TransUnion

I consider this the easiest, fastest ans best approach;

  1. Download TransUnion Nipashe app from Google Play store (For Android Users)
  2. Enter your ID number, Mobile Phone Number and names
  3. Check Status
  4. If GOOD! Message appears as shown in image the below then you are fine
Check CRB status in Kenya for free with TransUnion App
Check CRB status in Kenya for free with TransUnion App/Photo

NOTE: This process is absolutely free. If you need any further information than that then you need to pay kes 650. Getting a clearance certificate with Transunion will cost you Ksh. 2200.

To do this, you first have to visit the company’s website and register. The CRB certificate can be obtained later by sending the M-Pesa transaction text message to this mail cert@transunion.co.ke.

ย Checking CRB status via SMS with TransUnionย 

  • Send your names to 21272
  • Then, Enter your ย National ID number
  • Choose CC (meaning Credit Status)
  • You will then Receive your CRB status. Good will mean you are not while default will mean you are blacklisted

ย TransUnion Contacts

  • Office Location: Prosperity House, Westlands Rd, Off Museum Hill in Westlands, Nairobi.
  • Mobile Phone Number: ย +254 20 3751799 or 0730651000
  • Email: info@transunion.com
  • Official website: TransUnion Nipashe

Get CRB Status in Kenya with Metropol

To Register with Metropol,

  • You will need to pay Ksh. 50 as registration fees through their Paybill number 220388 and use your national ID number as the account number.
  • You will then receive an SMS with your uniqueย PINย details, aย Reference Numberย and a specialย Link

You will then proceed to get several services that are offered by the company charged at a fee for instance credit Score at kes150, Credit Report at kes250 and the Clearance Certificate at kes2200. Metropol services can also be obtained through their website, dialing*433# and through the Metropol crystobol app.

Metropol sample CRB Clearance certificate
Metropol sample CRB Clearance certificate/Photo

Metropol CRB Contacts

  • Office Location: 9th Floor, Barclays Plaza, Loita street, Nairobiย  (Metropol Credit Reference Bureau Limited)
  • Phone Number:ย  +254709834000
  • Official website: http://metropol.co.ke/

How to Check CRB Status through SMS Code 433

This is the best and easiest way of checking your CRB status because you don’t have to download any app. It laso recommended by Huduma Kenya. However, this method is not free. It will cost you ksh. 100. Below is the procedure;

  1. Dial *433#
  2. Enter you ID number (that you used to register the phone number/mpesa)
  3. Use agent Code: 222000
  4. Confirm Details
  5. Pay to Complete Registration
  6. To Pay, Go to Mpesa and Select Lipa na Mpesa Menu, then Paybill
  7. Business Number Enter: 220388
  8. Account Number: Enter your ID
  9. Enter ksh. 100
  10. The send

Video Guide on Checking CRB status via sms

Do not miss all our latest updates on how to check ย your CRB status in Kenya

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49 responses

  1. Emmanuel Odero Sillah Avatar
    Emmanuel Odero Sillah

    The system works flawlessly until after you pay. Thereafter, you are on your own.

  2. kENYAN Avatar
    kENYAN

    This is a scheme to take money from Kenyans. No need to pay to check. Whether they list you or not, lives moves on irregardless.

  3. Bunde Hezekiah Avatar
    Bunde Hezekiah

    This CRB thing is a sham! I’ve been listed since March 2020. I may have delayed payment for maybe less than 30 days but I’ve no outstanding loans since. Why I was listed in the first place and by who remains a mystery. My status on the TransUnion app confirms that it is “GOOD”. Meanwhile, 1 year down the line, I cant access any loans from financial institutions including Mshwari!

  4. Kelvin muchangi muriuki Avatar
    Kelvin muchangi muriuki

    I pay crb 2200 but I did not get my Certificate to say am ok to crb

    1. Daman Avatar
      Daman

      This services should be free of charge.Poor Kenyans, poor leadership

  5. Ledama paraki Avatar
    Ledama paraki

    I have been listed in crb i try to go and clear my loan after pay ksh100 the told me my status cant be revealed because it has taken many years.what might be the problem?

  6. Edung Elymaz Avatar
    Edung Elymaz

    Kindly are CRB collecting money from its customers for Christmas or what since I don’t see the benefit of paying all that huge money

  7. stephen mirangi Avatar
    stephen mirangi

    i tried to check whether am listed in crb they told me to pay 100 after I did it they ask another 50 now my quiz is are a credit bureau or tax colletor

  8. John Kamau Avatar
    John Kamau

    I have cleared my debt with branch and I have sent two thousand and twenty you asked why haven’t got my clearr certivicate

  9. Alfreda Ombaka Avatar
    Alfreda Ombaka

    Hello…I used the *433# I paid 100 and then I paid 2220 to get clearance certificate and it asked for 800 I paid till now I have not got the certificate nothing hashapped I have downloaded the app still there is no help I got

  10. Benard Okumu Avatar
    Benard Okumu

    I cleared with M shwari 5yrs ago of 568ksh and am still told am in crb.how can you help stituation?

  11. Margaret Wanjiru Avatar
    Margaret Wanjiru

    in case you were forwarded to Crb by three different institutions, will you have to clear yourself thrice by paying 2200 for each?

  12. Ignatious kanguru Avatar
    Ignatious kanguru

    I did my clearance yesterday but I’ve not seen any feedback cause i registered and paid 2200

  13. jose Avatar
    jose

    I have listed with taka but have payed the money how will it take for them to clear me fr crb

  14. Henrykemei Avatar
    Henrykemei

    If i have forgotten my password where will I get ?

  15. Taatai ole muntet Avatar
    Taatai ole muntet

    I cleared with mshwari and paid the 2200as crb and yet am still blacklisted

  16. Felix Philip kilungya Avatar
    Felix Philip kilungya

    crb status

  17. Francis Avatar
    Francis

    Paid Kshs. 2200.00 for CRB clearance certificate and immeadiately advised through sms to check certificate in my mail. Am yet to receive. Is this kind of reaping where one never sow.
    Am waiting

  18. Michael Karanja Avatar
    Michael Karanja

    Am happy good

    1. Michael Karanja Karanja Avatar
      Michael Karanja Karanja

      So I have equity bank even end month pay the loan is that ok I pic

  19. Rabecca Ndeke Avatar
    Rabecca Ndeke

    I have cleared my loans with mshwari and tala app…and paid 2200 clearance fee…after how long will “defaulter” name be removed…and my acc.updated

  20. kevin Avatar
    kevin

    I paid for my lender tala two months ago but still you have not update my account.They gave Metropol numbers to present but unfortunately I deleted the message how can I be help.I want to take money from Bank

  21. Irene mulindi Avatar
    Irene mulindi

    How do I clear my name in the CRB coz I already cleared my loan

  22. Millicent Akinyi Otieno Avatar
    Millicent Akinyi Otieno

    i send 2200/ to my account to be cleared until now am still blacklisting so i wondering what happening to that office.

  23. Sherry Gitau Avatar
    Sherry Gitau

    if am blacklisted by other loan app can KCB still offer me a loan

  24. Gladys Avatar
    Gladys

    how do i have to know who took a loan in my account without my notion and now am blacklisted?

    1. Elvis Nyakang'i Avatar

      If you know the institutions that submitted your name to CRB, ask them why they did so. Maybe somebody used your ID register Mpesa and took a loan and did not pay.

      1. Michael Avatar
        Michael

        actually because i tried to join branch loan app but I’m told my id is already registered by different number and i don’t know the number…so how can i be helped there?

        1. Kenyayote Support Avatar

          You need to get in touch with Branch over the same.

  25. Keari walter Avatar
    Keari walter

    Hello, why should unemployed youth listed and yet he/she has tried to repay his loan 2000 every month? Graduates should be considered special becouse they are not yet employed.

  26. Abad Avatar
    Abad

    i sent 2200/-to creditinfo credit bureau kenya ltd for my account on 20/02/2019 but since then i have not yet received my clearance certificate. why is this taking so long. and why is anyone answering the calls of the contacts listed

  27. Benard Muiruri Ndirangu Avatar
    Benard Muiruri Ndirangu

    I was posted in CRB after failing to pay my KCB-MPESA loan on time but i have now settled the loan and i want to apply for salary advance from KCB.Is it possible?

  28. simon Avatar
    simon

    You can download transunion nipashe and you will be able to see who blacklisted you after simple a application

  29. THOMASS JUMA Avatar
    THOMASS JUMA

    HELLO I HAD A LOAN BUT CLEARED AM NOW WONDERING THAT AM BLACKLISTED IN CRB HOW CAN I GET OFF WITH THAT AND WHO IS RESPONSIBLE

  30. philo Avatar
    philo

    This CRB thing is just a business of con men. Why cant I know who has blacklisted me. Why is it kept a secret. Why do I Pay to know who has black listed me?

    1. Dee Avatar
      Dee

      Hello, you can know who has blacklisted you by obtaining a credit report. Dial *433# and follow the prompts

  31. safaritravelplus Avatar
    safaritravelplus

    Micro finance is big business especially in the developing world today.

  32. aron Avatar
    aron

    how does credit info works

    1. Bernard Mutiso Avatar
      Bernard Mutiso

      I had defaulted a loan with tala but i have cleared it and needed to be cleared….. Kindly assist

  33. PETER KIBUE Avatar
    PETER KIBUE

    Good evening i had taken a loan with Mshwari but i have cleared now awaiting feed back from you, but i seen another 770 kshs which i’m not aware of, i have also paid Kshs 700 to Airtel. trying to confirm after paying the 100 via pay bill no im getting such a response:
    Positive listing; StanCHART Bank , KCB, Commercial bank of Africa, Equity bank.
    Negative listing; Commercial bank of Africa, Barclays bank.

    1. Daniel Muimi Avatar
      Daniel Muimi

      Have paid m swari loan of 1030.,
      For how will it take to be cleared from Crb.
      If am not cleared what steps am I to follow so as to cleared

  34. JOYCE OKOTI Avatar
    JOYCE OKOTI

    Kindly confirm to me the safaricom number that made my name to be listed in the CRB?

  35. Fred sitati Avatar
    Fred sitati

    How long does take to be cleared after you pay your loan

    1. Elvis Nyakang'i Avatar

      Hello Fred, after you have cleared your loan, it takes roughly 48hours for your status on CRB to be updated showing you have cleared your loan. However, your bad performance status remains on the CRB data for up to 5years.

  36. john mutunga Avatar
    john mutunga

    HOW CAN I NOW THAT IF AM BLACKLISTED IN CRB.and who blacklisted me?

    1. Elvis Nyakang'i Avatar

      Hello,
      The procedure has been provided above.
      Regards

    2. patrick mungai Avatar
      patrick mungai

      Wat if you have loan in different account KCB, branch and TALA who will post you at CRB?

    3. hussein Avatar
      hussein

      ninatak nitoley crb

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