A guide on how to check CRB status in Kenya for free, how to get a CRB Report online, CRB Clearance procedure if you defaulted and contacts for metropol and trans union.
Being listed as loan defaulter by CRB in Kenya
Whenever you borrow money from any financial institution or credit advancing facilities it is always advisable to ensure that you repay your loan on time no matter how small the amount. The Credit Reference Bureau (CRB) is a platform that enables employers and loan or credit providers to check your status payment status i.e. whether you are a defaulter of if you pay your dues. Failure to pay loans borrowed from lenders like M-Shwari may affect you in future since once you get blacklisted by the CRB, you will be barred from processing any bank loans in future unless you pay your loan.
How to Check CRB Status Online
The first thing that you should do when checking your CRB status is to make sure that you are registered by either all or one of the three companies accredited by the Central Bank of Kenya that is TransUnion CreditInfo and Metropol. It is however important to ensure that you are registered with all the companies because a lender may at times send your report to all the three companies. Many employers and money lending institutions require a clearance certificate from CRB which is obtained after clearing with these three CRB credited companies.
How to Check CRB status via Mobile App with TransUnion
I consider this the easiest, fastest ans best approach;
- Download TransUnion Nipashe app from Google Play store (For Android Users)
- Enter your ID number, Mobile Phone Number and names
- Check Status
- If GOOD! Message appears as shown in image the below then you are fine
NOTE: This process is absolutely free. If you need any further information than that then you need to pay kes 650. Getting a clearance certificate with Transunion will cost you Ksh. 2200.
To do this, you first have to visit the company’s website and register. The CRB certificate can be obtained later by sending the M-Pesa transaction text message to this mail email@example.com.
Checking CRB status via SMS with TransUnion
- Send your names to 21272
- Then, Enter your National ID number
- Choose CC (meaning Credit Status)
- You will then Receive your CRB status. Good will mean you are not while default will mean you are blacklisted
- Office Location: Prosperity House, Westlands Rd, Off Museum Hill in Westlands, Nairobi.
- Mobile Phone Number: +254 20 3751799 or 0730651000
- Email: firstname.lastname@example.org
- Official website: TransUnion Nipashe
Get CRB Status in Kenya with Metropol
To Register with Metropol,
- You will need to pay Ksh. 50 as registration fees through their Paybill number 220388 and use your national ID number as the account number.
- You will then receive an SMS with your unique PIN details, a Reference Number and a special Link
You will then proceed to get several services that are offered by the company charged at a fee for instance credit Score at kes150, Credit Report at kes250 and the Clearance Certificate at kes2200. Metropol services can also be obtained through their website, dialing*433# and through the Metropol crystobol app.
Metropol CRB Contacts
- Office Location: 9th Floor, Barclays Plaza, Loita street, Nairobi (Metropol Credit Reference Bureau Limited)
- Phone Number: +254709834000
- Official website: http://metropol.co.ke/
How to Check CRB Status through SMS Code 433
This is the best and easiest way of checking your CRB status because you don’t have to download any app. It laso recommended by Huduma Kenya. However, this method is not free. It will cost you ksh. 100. Below is the procedure;
- Dial *433#
- Enter you ID number (that you used to register the phone number/mpesa)
- Use agent Code: 222000
- Confirm Details
- Pay to Complete Registration
- To Pay, Go to Mpesa and Select Lipa na Mpesa Menu, then Paybill
- Business Number Enter: 220388
- Account Number: Enter your ID
- Enter ksh. 100
- The send
Video Guide on Checking CRB status via sms
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Emmanuel Odero Sillah says
The system works flawlessly until after you pay. Thereafter, you are on your own.
This is a scheme to take money from Kenyans. No need to pay to check. Whether they list you or not, lives moves on irregardless.
Bunde Hezekiah says
This CRB thing is a sham! I’ve been listed since March 2020. I may have delayed payment for maybe less than 30 days but I’ve no outstanding loans since. Why I was listed in the first place and by who remains a mystery. My status on the TransUnion app confirms that it is “GOOD”. Meanwhile, 1 year down the line, I cant access any loans from financial institutions including Mshwari!
Kelvin muchangi muriuki says
I pay crb 2200 but I did not get my Certificate to say am ok to crb
This services should be free of charge.Poor Kenyans, poor leadership
Ledama paraki says
I have been listed in crb i try to go and clear my loan after pay ksh100 the told me my status cant be revealed because it has taken many years.what might be the problem?
Edung Elymaz says
Kindly are CRB collecting money from its customers for Christmas or what since I don’t see the benefit of paying all that huge money
stephen mirangi says
i tried to check whether am listed in crb they told me to pay 100 after I did it they ask another 50 now my quiz is are a credit bureau or tax colletor
John Kamau says
I have cleared my debt with branch and I have sent two thousand and twenty you asked why haven’t got my clearr certivicate
Alfreda Ombaka says
Hello…I used the *433# I paid 100 and then I paid 2220 to get clearance certificate and it asked for 800 I paid till now I have not got the certificate nothing hashapped I have downloaded the app still there is no help I got
Benard Okumu says
I cleared with M shwari 5yrs ago of 568ksh and am still told am in crb.how can you help stituation?
Margaret Wanjiru says
in case you were forwarded to Crb by three different institutions, will you have to clear yourself thrice by paying 2200 for each?
Ignatious kanguru says
I did my clearance yesterday but I’ve not seen any feedback cause i registered and paid 2200
I have listed with taka but have payed the money how will it take for them to clear me fr crb
If i have forgotten my password where will I get ?
Taatai ole muntet says
I cleared with mshwari and paid the 2200as crb and yet am still blacklisted
Felix Philip kilungya says
Paid Kshs. 2200.00 for CRB clearance certificate and immeadiately advised through sms to check certificate in my mail. Am yet to receive. Is this kind of reaping where one never sow.
Michael Karanja says
Am happy good
Michael Karanja Karanja says
So I have equity bank even end month pay the loan is that ok I pic
Rabecca Ndeke says
I have cleared my loans with mshwari and tala app…and paid 2200 clearance fee…after how long will “defaulter” name be removed…and my acc.updated
I paid for my lender tala two months ago but still you have not update my account.They gave Metropol numbers to present but unfortunately I deleted the message how can I be help.I want to take money from Bank
Irene mulindi says
How do I clear my name in the CRB coz I already cleared my loan
Millicent Akinyi Otieno says
i send 2200/ to my account to be cleared until now am still blacklisting so i wondering what happening to that office.
Sherry Gitau says
if am blacklisted by other loan app can KCB still offer me a loan
Elvis Nyakang'i says
how do i have to know who took a loan in my account without my notion and now am blacklisted?
Elvis Nyakang'i says
If you know the institutions that submitted your name to CRB, ask them why they did so. Maybe somebody used your ID register Mpesa and took a loan and did not pay.
actually because i tried to join branch loan app but I’m told my id is already registered by different number and i don’t know the number…so how can i be helped there?
Kenyayote Support says
You need to get in touch with Branch over the same.
Keari walter says
Hello, why should unemployed youth listed and yet he/she has tried to repay his loan 2000 every month? Graduates should be considered special becouse they are not yet employed.
i sent 2200/-to creditinfo credit bureau kenya ltd for my account on 20/02/2019 but since then i have not yet received my clearance certificate. why is this taking so long. and why is anyone answering the calls of the contacts listed
Benard Muiruri Ndirangu says
I was posted in CRB after failing to pay my KCB-MPESA loan on time but i have now settled the loan and i want to apply for salary advance from KCB.Is it possible?
You can download transunion nipashe and you will be able to see who blacklisted you after simple a application
THOMASS JUMA says
HELLO I HAD A LOAN BUT CLEARED AM NOW WONDERING THAT AM BLACKLISTED IN CRB HOW CAN I GET OFF WITH THAT AND WHO IS RESPONSIBLE
This CRB thing is just a business of con men. Why cant I know who has blacklisted me. Why is it kept a secret. Why do I Pay to know who has black listed me?
Hello, you can know who has blacklisted you by obtaining a credit report. Dial *433# and follow the prompts
Micro finance is big business especially in the developing world today.
how does credit info works
Bernard Mutiso says
I had defaulted a loan with tala but i have cleared it and needed to be cleared….. Kindly assist
PETER KIBUE says
Good evening i had taken a loan with Mshwari but i have cleared now awaiting feed back from you, but i seen another 770 kshs which i’m not aware of, i have also paid Kshs 700 to Airtel. trying to confirm after paying the 100 via pay bill no im getting such a response:
Positive listing; StanCHART Bank , KCB, Commercial bank of Africa, Equity bank.
Negative listing; Commercial bank of Africa, Barclays bank.
Daniel Muimi says
Have paid m swari loan of 1030.,
For how will it take to be cleared from Crb.
If am not cleared what steps am I to follow so as to cleared
JOYCE OKOTI says
Kindly confirm to me the safaricom number that made my name to be listed in the CRB?
Fred sitati says
How long does take to be cleared after you pay your loan
Elvis Nyakang'i says
Hello Fred, after you have cleared your loan, it takes roughly 48hours for your status on CRB to be updated showing you have cleared your loan. However, your bad performance status remains on the CRB data for up to 5years.
john mutunga says
HOW CAN I NOW THAT IF AM BLACKLISTED IN CRB.and who blacklisted me?
Elvis Nyakang'i says
The procedure has been provided above.
patrick mungai says
Wat if you have loan in different account KCB, branch and TALA who will post you at CRB?
ninatak nitoley crb