Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
You need to appeal when the appeal application window is open and then provide the missing information that led to your loan application being rejected.
To address institution details are missing problem then Go to my account on the HELB App, then click on Institution and then click on edit. If that does not work, you need to contact HELB.Send an email to HELB Loan with your institution's details so that they can be updated in their system. HELB email: contactcentre@helb.co.keIf you have sent an email and there is no response then visit Huduma Center (HELB Desk) to have the issue solved quickly.
The error of institution details missing means your details have not been saved in the system. You can solve this error by using short code *642# instead of mobile app. If your institution is missing in the helb app, then you need to contact helb or visit their offices so that they can update your institution in the system.
If you are getting institution details missing error, then try to use the helb web portal instead of mobile app. If you are getting a different error, let us know which error it is.
If you have not changed your phone number or mobile phone, then go to application in your phone, application manager and click on HELB app and clear cache. If that does not work, then you need to contact HELB to reset your app.HELB Customer Care ContactsPhone Call: 0711052000Email: contactcentre@helb.co.keTwitter: https://twitter.com/HELBpageIf you have found a different solution, let us know in the comment below to help others.