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Avoid any online business where you are told to deposit money to be provided a service. It is a sign of scam.
Paxful is an open trading marketplace. You will never miss to find scammers in such platforms. However, that does not mean the platform itself is a scam. It is upto you to do your due diligence to avoid being a victim of fraud. Make sure that you have read this book before you start trading on Paxful: https://muthurwa.com/product/bitcoin-trading-with-paxful/ It has all the details of some of the most common scams on Paxful and how to avoid them.
Getting a refund is a very long process that is not worth it if you are not in Nairobi. If you are, visit NTSA offices or Huduma Centre and claim the money.
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