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When you get HELB Loan app "An error has occurred message" it means there is a server communication problem. Ensure that you have internet connectivity and uninstall the HELB app and install again. Try using the app again and let us know the progress.
If you are getting system is busy error while registering using the HELB Loan app, then it mean the app is receiving too much traffic. Use the application later. The alternative is to register using HELB web portal: https://studentportal.helb.co.ke/auth/signup or *642# to begin your application process.
If your HELB app has blocked your phone number after several attempts then give it 30 minutes, it will automatically unblock. Try using it again after 30 minutes.
If you are getting the wrong data has been sent error when making payment through ekasneb app using mpesa then pay with bank or if you have already paid, contact kasneb so that your payment can be updated.KASNEB contactsPhone: 0204923000Email: info@kasneb.or.ke and CC, edith.were@kasneb.or.ke
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