Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
If you are getting system is busy error while registering using the HELB Loan app, then it mean the app is receiving too much traffic. Use the application later. The alternative is to register using HELB web portal: https://studentportal.helb.co.ke/auth/signup or *642# to begin your application process.
When you get error "unfortunately helb has stopped" when you open HELB app then it means the app cannot connect to the server. Make sure that you have active internet connection and uninstall the app. Install it again, let us know if the error still exists.
When you get HELB Loan app "An error has occurred message" it means there is a server communication problem. Ensure that you have internet connectivity and uninstall the HELB app and install again. Try using the app again and let us know the progress.
If your HELB app has blocked your phone number after several attempts then give it 30 minutes, it will automatically unblock. Try using it again after 30 minutes.
If you are referring to Equity Eazzy Banking app, then you will have to visit the nearest Equity Bank Branch and the issue will be addressed. Kindly note that Equity migrated from Eazzy Bank to Equity Mobile. You need to use the new app as it is regularly updated.