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No, you cannot. To change KRA itax portal account email address, scan your original ID (both sides) and send it to KRA support email callcentre@kra.go.ke. Remember to indicate your current email address plus your profession for KRA to initiate the email change.
To change KRA iTax Port account email address, send a colored copy of your original ID (both front and back), your profession (work), correct email address, and your KRA pin to email address callcentre@kra.go.ke If there is a delay in the amendment of your email address after submitting the documents to the email provided above then send a reminder message to KRA on Twitter: https://twitter.com/KRACare
KRA account get locked when you take time before accessing the account.If you have tried to log in and you have received the warning message that "The account has been locked", then what you need to do is to click the Forgot Password or Unlock Account link available on the login page. A new password will be sent to your kra itax portal registered email. Use the password to log in and set a new account password.
To change your eCitizen account phone number, email, or name login to eCitzen portal and click "Account Management" on the top menu, under the "email" or "phone" click change to change your details.If you cannot access the account because you forgot the password then reset your password. A verification code will be sent to your email or phone number. If you do not have access to the email or phone where the verification code was sent then send your request to change account details ((including a copy of your ID) to support@ecitizen.go.ke or info@gdp.go.ke. You can also WhatsApp eCitizen through phone numbers 0780206206 or 0706206206.
Login to eCitizen account, on the top menu click "Account Management", then under Account go to Email and click Change to update your email. The eCitizen Account verification code is also sent to your phone number. Use the phone number to log in.