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You are not allowed to apply for multiple provisional driving license (pdl) on NTSA TIMS portal. The best thing to do in such case is to visit the nearest NTSA offices to have your application canceled.You may also email NTSA through dlqueries@ntsa.go.ke to have your PDL cancelled but it will take time for the issued to be addressed via email.If you are going to Huduma Center (NTSA Desk) within Nairobi, makes sure that you have booked appointment for NTSA inquires.
Currently, there is no option to cancel pending payment on NTSA TIMS portal. It will added in the future but for now, you need to contact NTSA to manually delete the pending application for you or pay for the pending payment. You can contact NTSA by phone 0709 932 000 or info@ntsa.go.ke.
You can't renew your provisional driving license unless your school has approved the application. You must contact your driving school so that they can authorize application of another pdl.
Provisional Driving License (PDL) approval is done by your driving school not NTSA. To check whether your PDL has been approved, login to your NTSA TIMS portal, click on test booking, if your PDL has been approved, you will be able to book a driving test. If you are getting an error message like no pending application, then your PDL has not been approved by your school. Your PDL has to be approved twice. The first time is when you joined the school and the second time is after atleast 21 days from the day you joined the school. The 2nd approval is to enable you book your driving test.
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