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Change of outpatient facility can be done through NHIF self-care portal or Safaricom SSD code *155#. Change of facility takes place twice in a year. That is January and July. If you change your outpatient hospital on June 2021, you can use it from 1st July 2021. For example, if you change your facility between January and June 2021, you will be able to use the hospital from 1st July 2021. If you change the facility between July and December 2021, you will able to use it from 1st January 2022.
The time it takes for your NHIF outpatient facility to be active after changing depends on the month you made the changes.If you change your outpatient hospital on June 2021, you can use it from 1st July 2021 (here is more explanation).You can also call your outpatient hospital to get the exact dates.
You will start using the facility in July 2022. Had you selected the facility in December 2022, you will have started using it in January 2022. Here is a detailed explanation of how change of outpatient facility works.
It takes a maximum of two week for the transfer letter to be ready, if it has taken more than two weeks, then you can contact KUCCPS through phone number 0723954927 or 0734879662 for a follow up or visit any KUCCPS huduma centre desk near your county.
HELB disbursement is unpredictable. Sometimes it can be disbursed at the beginning of the semester and sometimes it can delay. It depends on the school timeline that has been submitted to HELB and the availability of funds.