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To fix Safaricom error 69 when sending sms message you need to dial #330*0000# and then restart your phone.Solution 2: Go to message>settings and make sure that the sms service center number is +254722500029.Solution 3: The error "Can't send message with Safaricom, error 69" can also mean that your phone's SMS app is not supporting sending messages (probably due to network issues). If restarting your phone has not resolved the problem, it is advisable to use the default sms message app for sending SMS messages. Go to apps on your phone and check if you have two SMS Messages app. If there are two, click on one of them and then go to Messaging App option, thereafter select the default sms app.Solution 4: If all the solutions provided above do not work then the remaining one is to reset your phone.
If you are getting error 69 message and you are using Safaricom Simcard then try putting the simscard in another phone to find out whether it is a problem to do with your Sim Card or phone.Let us know whether you got the same error after inserting the simcard in another phone.If you were able to send text messages in another phone without error 69, then try adjusting settings below:Go to messagesSettingsSMS center numberEnsure it is +254722500029
To keep your line active if you will be out of the country for more than six months, then ensure that you have topped up airtime to it. You can ask someone to top it up from Kenya or buy airtime from your bank or Mpesa account.
If you are using a Kenya power account that has a debt, then you have to clear the debt before you begin using. The ideal thing to do is to visit Kenya Power offices near you have to have the issue sorted.You can also Tweet Kenya Power your account number and they will advise.