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To address institution details are missing problem then Go to my account on the HELB App, then click on Institution and then click on edit. If that does not work, you need to contact HELB.Send an email to HELB Loan with your institution's details so that they can be updated in their system. HELB email: contactcentre@helb.co.keIf you have sent an email and there is no response then visit Huduma Center (HELB Desk) to have the issue solved quickly.
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You need to appeal when the appeal application window is open and then provide the missing information that led to your loan application being rejected.
Hi Juma,You need to provide the correct details when applying for HELB loan. Any Inconsistency detected will lead to your application being rejected.To correct your details, visit your nearest Huduma Center HELB desk with your ID and secondary school certificate.
If you already applied for HEF loans or scholarships, wait for the loan to be disbursed then write to HELB requesting for amendment of the details.