The portal normally has issues when there is high traffic to the site. You might want to try applying at different times. Follow the procedure published on this page.
Awaiting counter signing status in TPAD means that the teacher has submitted his appraisal but the head of institution (HOI) is supposed to counter sign the appraisal.
For Deputy Head teachers it is the CSO to counter sign and for Head Teachers it is SCDE to counter sign.
Awaiting Arbitration TPAD status means that the appraisee and appraiser have met for joint rating but the appraisee was not satisfied and therefore requested for arbitration.
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