What to do if applying for subsequent but ussd only brings registration option

Question

I changed my telephone no from 0741231910 to 0757163162 but with same id. I want to apply for second subsequent and the app is not working and if I use the ussd option it only displays option for registration and no option for subsequent applications

Answer 1

You are getting the error because the new phone number is not available in the HELB system. That is why it is giving you the option to register instead of applying for a subsequent loan. You need to change your HELB portal registration phone number using the procedure provided in this answer.