0 votes
in General by
Trying to make payment to mpesa paybill number but am getting error that the paybill number is in frozen state

1 Answer

0 votes
by (47.6k points)

When an Mpesa Paybill number is in Frozen State then it means that it has been suspended by Safaricom. 

If you are making a payment to a government organization and are getting the error messages "Failed. M-PESA cannot complete this operation. The paybill number charge debit party in the frozen state which does not support current service", then it means that paybill number is not anymore supported. 

The president recently asked all government organizations to shut down their paybill numbers and use mpesa paybill number 222222.

Related questions

0 votes
1 answer
asked Dec 21, 2021 in Safaricom by anonymous
0 votes
1 answer
0 votes
1 answer
0 votes
1 answer
asked Feb 7, 2023 in Business by anonymous
0 votes
1 answer
asked Jun 28, 2023 in General by anonymous
Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
Welcome to Kenyayote Q&A, the largest community site in Kenya where you can ask any question and receive answers from Kenyayote staff and other members of the community.

Before you ask, search the website to make sure your question has not been answered.

If you are ready to ask, provide a title about your question and a detailed description of your problem.

Register to join Kenyayote Ask Community.
...