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HELB loan status verification failed means that there are required details or documents that you did not submit. Kindly check whether you provided all the required documents when you submitted your application form. Some of the documents and details required include but are not limited to an admission letter, national id, bank account, detail of people who will be your guarantors, parents' details, etc. Read more on application requirements.
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We have previously responded to a similar question here: Procedure of how to cancel helb loan application.
Download HELB Loan App from Google Play Store (link available below). Then click on loan status. If the status reads pending/under review then it is still being processed. If the status reads verified waiting for allocation or disbursement in progress then your appeal was approved.If it reads allocated 00 then it means your appeal was rejected.Download HELB Loan App for Android
You need to file an appeal with HELB via HELB loan portal once the review application is open. Learn how file appeal: https://kenyayote.com/how-to-apply-for-helb-loan-appeal-forms-and-review-process/