Once you get the payment confirmation message, go back to the helb loan app and complete the loan application process.
You cannot use *642# alone to apply for HELB Loan.
You can amend your HELB account details like email, phone number, and bank account by contacting helb. There is a guide that has already been provided on how to go about this on this page.
If you have not changed your phone number or mobile phone, then go to application in your phone, application manager and click on HELB app and clear cache. If that does not work, then you need to contact HELB to reset your app.HELB Customer Care ContactsPhone Call: 0711052000Email: contactcentre@helb.co.keTwitter: https://twitter.com/HELBpageIf you have found a different solution, let us know in the comment below to help others.
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