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The account I have does not represent my previous account number

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by (47.6k points)
Equity bank account number does not change. If you have more than one Equity bank account, then they will all be under one ID number. If you are 100% sure that the number you were given is different from the one that appears under your ID then the ideal thing to do is to visit Equity Branch near you so that they can investigate the matter.

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