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You can contact huduma number either through email or phone number.Huduma number Card ContactsMobile Phone Number: 0800221111Email Address: contactcentre@hudumanamba.go.ke
If you received sms message from huduma namba to collect your Huduma Number Card then all you need is to present the sms message at your collection center and you will be issued with your card. No serial Number is required
If your huduma number card collection status is reading collected then it might be a false message. The right thing to do in such case is to visit your delivery point and collect your card.
Huduma number cards are currently available for collection for Nairobi residents only. If you applied for Huduma Number Card in Nairobi then you can go to your area of application to check if yours is ready for collection. Here is a list of Huduma collection centers in Nairobi: https://kenyayote.com/where-to-collect-huduma-number-card-specific-office-location/
Have you checked whether your huduma number card is ready for collection using the procedure provided in this page: https://kenyayote.com/how-to-check-huduma-number-card-collection-status-online/