Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
To recover your forgotten KRA pin and email, scan your ID (both sides) and send it to callcentre@kra.go.ke. Do not forget to include your new email address and your profession in the email that you will send to KRA
You must have KRA pin inorder to apply for HELB loan. Getting KRA pin is free, quick and simple. Just go to KRA portal and apply for KRA pin online: https://itax.kra.go.ke/KRA-Portal/
What is your question? Since you have tagged this under HELB loan, we assume that your question is that you are over 20 years and you don't have an ID and KRA pin but you want to apply for HELB loan. Simple answer to this is that irrespective of your age, you cannot apply for HELB loan without a national ID.
If you have forgotten your KRA iTax Portal login password, then you can change or reset by going to https://itax.kra.go.ke and click Forgot Password/Unlock Account and then click submit. A link will be sent to your registered email for resetting password.
You cannot apply for HELB Loan if you do not have an ID card. The only option you have is to wait until you get an ID to apply.