Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
Use your mother's correct names that the portal can accept. Later you might be required to have an affidavit confirming that your mother made changes to her name.
You cannot apply for HELB Loan if you do not have an ID card. The only option you have is to wait until you get an ID to apply.
You must have KRA pin inorder to apply for HELB loan. Getting KRA pin is free, quick and simple. Just go to KRA portal and apply for KRA pin online: https://itax.kra.go.ke/KRA-Portal/
If the email you provided during HELB loan registration is not active or you cannot access it, you need to send an email to helb and request for change of account details. Follow the procedure provided in this answer.
Guarantors are only required to provide their ID number, phone number, their email, and location. Other details are optional