Register, ask, and answer questions to earn more points and privileges. Some features are disabled for users with few points.
You cannot load tokens using another meter. The tokens you purchase are meant for a specific meter number. If you use a different meter to load the tokens then you will get an error message. You need to contact Kenya power for meter replacement or repair if your meter has a problem
To change your KCPL meter names, you need to visit your area KPLC offices with your ID, KRA pin and land title deed to have your names corrected. If you acquired the meter number from a broker, then you have to contact him for name changes
To stop the beep sound on the Kenya power meter when tokens are depleted, press 00 then enter # to reset the meter so that it can disable the beep sounds when you tokens are exhausted.
We have previously provided a procedure on how retrieve Kenya Power tokens number message if you have lost or deleted the sms. Kindly click the link and follow the retrieval guide.
If you purchased Kenya Power Tokens using Pesapal and you did not receive them then you can call Pesapal via 0709219000 or email info@pesapal.com to have the issue resolved.