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There are a number of errors that can occur when you withdraw money from PayPal to Mpesa. We can only be able to troubleshoot the problem if you share the exact error message.
There are a number of errors that occur. Let us know the type of error that you got so that we can help you solve the problem.
Did you apply for a refund, the money is refundable only if you write a formal letter addressed to the CEO of KNEC requesting for refund.
To reverse Kenya Power payment made through Mpesa to the wrong meter number then download and fill out the reallocation form and take it to any Kenya Power office in your area. You will be issued a reference number which you can use later to follow up on reversal delays. Tokens will be reallocated to the correct KPLC meter number and you will receive a message. We have attached a pdf of the reallocation/reversal form below. https://kenyayote.s3.us-east-2.amazonaws.com/2023/03/Kenya-Power-Token-Reversals-or-Reallocation-Form.pdf
If you need to change your HELB loan payment method. You can download the account details amendment form as provided on this page.