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If you are referring to Equity Eazzy Banking app, then you will have to visit the nearest Equity Bank Branch and the issue will be addressed. Kindly note that Equity migrated from Eazzy Bank to Equity Mobile. You need to use the new app as it is regularly updated.
You cannot reverse money sent to the wrong Paybill number. The only option you have is to call Safaricom and they will give you the phone number of the Paybill Number owner. You will be required to call the owner and request for reversal. Unless under very unique circumstances, Safaricom does not issue reversal for Paybill numbers.
The quickest way to reverse money sent to wrong till number is to share the Mpesa transaction code to safaricom via their twitter handle using this link: https://twitter.com/Safaricom_Care/ or Facebook message: https://www.facebook.com/SafaricomPLC . If you are not on Facebook or Twitter then you can call Safaricom customer care by dialling 100. Note that calling takes time to reach customer service
To withdraw money from Airtel, then you must be registered with Airtel Money. You can visit any Airtel Money agent to withdraw the money.
We have responded to a similar question about how long it takes to use the facility after changing on this page: How long does change of outpatient facility take to be active?