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Institution details missing means that your institution has not been captured. Are you able to see you institution in the application? Here is our response to a similar question about institution details missing.
The error of institution details missing means your details have not been saved in the system. You can solve this error by using short code *642# instead of mobile app. If your institution is missing in the helb app, then you need to contact helb or visit their offices so that they can update your institution in the system.
If you are getting institution details missing error, then try to use the helb web portal instead of mobile app. If you are getting a different error, let us know which error it is.