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You need to provide more details about your question to help us respond. Changed schools from where to where? Admission letter for which students?
To check your Huduma number card status. Use the following portal: https://confirmation.hudumanamba.go.ke/ It shows whether your card is ready for collection or if it is still being processed.
If you have successfully transferred from Moi University to Nairobu University and you cannot download your admission letter and your colleagues have received theirs, then it means your transfer details have not been updated on the UON system. Contact the University of Nairobi admission office using email; admissions@uonbi.ac.ke or phone number (+254-20) 491 0000.
m-gas is new and is slowly expanding to other areas. This article provides more details about m-gas: https://kenyayote.com/safaricom-m-gas-how-to-get-it-payment-and-refill-process/