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To send PTE KNEC confirmation of results to TSC, visit https://qmis.knec.ac.ke/ portal and click the confirmation of results section. Fill all the required details and then click submit. You will be required to pay some fee on KNEC portal and Your PTE results will be sent to TSC by KNEC.
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Probably what is needed of you is to certify or confirm your PTE results. You need to visit https://qmis.knec.ac.ke/ portal and click the confirmation of results section. Fill all the required details and then click submit. Your PTE results will be sent to TSC by KNEC.
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If you are completely unable to add your parents to the helb portal, then the other alternative is to send a copy of your parent's ID to HELB via email contactcentre@helb.co.ke. Do not forget to provide a description of your problem.