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Kindly mention the type of loan you are referring to. If it is hustler loan, then it is hard to tell why your loan is being rejected. The first thing you should do is to confirm whether your initial repayment reflected.
If the loan has been disbursed it has reflected in your personal account then you need to confirm with your finance or accounts office in your school about the tuition fee.
HELB portal does not have the option to download any letter. Once HELB loan has been disbursed, you will be notified via SMS or you can log in to HELB portal to see the disbursement status.
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There is no specific time as to how long a certificate of good conduct takes to be ready. The minimum number of days is 2 weeks. You might want to visit Huduma Centre to follow up on the same.