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If helb loan tells you that you are not eligible to apply for subsequent loan, then it means three things.If your application was successfully submitted, then you cannot apply again.If you have never applied for HELB loan, then you need to apply for first time application not subsequent.If you have over stayed in University or College (past the normal of years of study), then you have exceeded the number of allowed loans for your course.
No, you can only apply for second subsequent HELB loan if you had applied for first time and received the loan. If you want to apply second or third year, then you need to apply as a first time applicant.
The deadline for application of subsequent HELB loan was on 31st August 2020. Application will be open again in the next financial year. First time Undergraduate loan application is ongoing and the deadline is 31st March 2021.
You are getting the error because the new phone number is not available in the HELB system. That is why it is giving you the option to register instead of applying for a subsequent loan. You need to change your HELB portal registration phone number using the procedure provided in this answer.