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When you get error "unfortunately helb has stopped" when you open HELB app then it means the app cannot connect to the server. Make sure that you have active internet connection and uninstall the app. Install it again, let us know if the error still exists.
If you are getting system is busy error while registering using the HELB Loan app, then it mean the app is receiving too much traffic. Use the application later. The alternative is to register using HELB web portal: https://studentportal.helb.co.ke/auth/signup or *642# to begin your application process.
If your HELB app has blocked your phone number after several attempts then give it 30 minutes, it will automatically unblock. Try using it again after 30 minutes.
If you are getting the wrong data has been sent error when making payment through ekasneb app using mpesa then pay with bank or if you have already paid, contact kasneb so that your payment can be updated.KASNEB contactsPhone: 0204923000Email: info@kasneb.or.ke and CC, edith.were@kasneb.or.ke