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Negative figures or number when filing your tax returns mean that KRA is supposed to refund you. On other hand, a positive figure means the amount of tax that you need to pay. Zero figure means that you do not have any tax due or refund. You can apply for a refund from the KRA portal.
Here is a detailed procedure on how students should file for nill income returns. There is nothing that is required other than your KRA pin
The error "No Safaricom Line Found" when using My Safariom App normally appears when you are using two sim card phone. Insert only one sim card in your phone or make sure that you are using mobile data network not WIFI.
If you are getting sorry transaction failed error message on the KCB Mobile banking app when withdrawing money to mpesa or making any kind of transaction then it means that you need to update your KCB mobile app. Go to Google Play or App Store, download and install the latest version.If you can't download the latest kcb app version because it is not supported in your mobile phone then it means you are using a mobile phone with an unsupported android version. You need to buy a new phone or upgrade to the latest android version if your phone can support it. If updating the app does not fix your problem, you need to contact KCB customer care via phone number +254711087000 for help.